CREATING YOUR FUTURE: Communication and Interpersonal Skills

Specific Purpose: Developing effective communication skills

INTRODUCTION
I. Definition of interpersonal communication
II. Definition of interpersonal skills
III. Preview the body

BODY
I. Elements of interpersonal communication:
A. The communicators
B. The message
C. Noise
D. Feedback
E. Context
F. Channel
II. List of interpersonal skills:
A. Verbal communication
B. Non-verbal communication
C. Listening skills
D. Negotiation
E. Problem solving
F. Decision making
G. Assertiveness
III. Improving Communication:
A. Learn to listen
B. Be aware of other people’s emotions
C. Empathies
D. Encouragement

CONCLUSION
I. Summarize main points
II. Common barriers to effective communication
III. Do you have any questions?
IV. Thank you.

REFERENCES AND LINKS
http://www.skillsyouneed.com/ips/clarification.html

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