1. Definitions of 'negotiation' and 'mediation.'
2. The importance of negotiation and mediation skills
3. What are the goals of negotiation and mediation?
4. Comparative analysis of negotiation and mediation
1. Advantages of negotiation
2. Disadvantages of negotiation
3. Advantages of mediation
4. Disadvantages of mediation
5. Goals of negotiation and mediation
1. Review of the main points
3. Thank you. Do you have any questions?
REFERENCES & LINKS